Youth Advice Centre Reception and Administration Volunteer - YMCA DownsLink Group

Youth Advice Centre Reception and Administration Volunteer

Job Title: Youth Advice Centre Reception and Administration Volunteer

Location: Brighton & Hove, East Sussex

Hours: Minimum commitment of around 3 hours per week

Closing date: 30th September 2022

About the Position

The Project

The YMCA, Youth Advice Centre (YAC) team offers information, advice, guidance and support to young people regarding a wide range of issues affecting their wellbeing, this could include: Education and careers, substance misuse, finance management and welfare, relationships, sexual health and accessing accommodation in the private rented sector. We aim to actively engage and educate young people informally, provide intensive support where necessary and undertake a programme of information, advice and support work within the community. For further information on the project click HERE

The Role

We are looking to recruit a Reception and Administration Volunteer with an interest in supporting young people aged 13 – 25. A successful Volunteer would look to engage with all YAC teams to support the delivery of service as well as  being responsible for supporting staff to manage and organise the drop-in areas, keeping spaces tidy and well maintained and ensuring up-to-date information is displayed on notice boards. Additionally, you will be making calls to clients to follow-up whether further support is required and filling out necessary documentation to close client files.

Volunteers will be offered a thorough induction, as well as training and support throughout their time at YAC.

We ask that you can support roughly 3 hours a week for a 12-month period.

Who You Are

You do not need to have specific formal qualifications, but you will need patience, resilience, empathy and tolerance and a good sense of humour!

You will be aged 18 and above, have an interest and be able to relate well with young people.

Willingness to volunteer under the supervision of YMCA DLG Support Staff and the Volunteer Coordinator and follow the YMCA DownsLink Group policies and procedures.

We know that there are great candidates who will not fit everything we have described above,  or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

All volunteers are asked to complete some YMCA DLG mandatory training when they commence their role. Volunteers will be offered a thorough induction, as well as training and support throughout their time at YAC. We also offer a variety of additional training opportunities and encourage our volunteers to utilise the courses available.

If you would like any further information about this volunteering role, please contact [email protected]

Please note this is a rolling advert, we will be reviewing applications regularly and the role will close once we have reached our capacity for volunteers. 

Further Information

An inclusive workplace – We appreciate the rich diversity of our staff and seek to create a culture where everyone develops and fulfils their potential. We recognise the immense value of different perspectives brought by those with varied backgrounds, characteristics and life experiences. As such, YMCA DLG is proud to be an Equal Opportunity Employer. We particularly welcome applications from under-represented sections of the community.

Accessibility – If you require assistance or have questions regarding the application process, please contact us. If you are local to our Head Office in Hove, we can provide you with a paper copy of the job advert and application form. If you are not local, we can post these to your preferred address. If you require these documents in another format, please let us know.

For more information on our efforts to build an inclusive workplace, and how we can support you with your application, please see the application pack.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure (including the Children’s barred list and the Adults’ barred list) via the Disclosure and Barring Service (DBS).

Should you require any assistance with our application process, or have any questions regarding volunteering opportunities, please email us at [email protected]


YMCA enables people to develop their full potential in mind, body and spirit. Inspired by and faithful to our Christian values, we create supportive, inclusive and energising communities, where young people can truly belong, contribute and thrive.

Scroll to Top
Skip to content