At YMCA DownsLink Group (YMCA DLG) we are committed to protecting and respecting your privacy. Whenever you provide any personal information to us, we will treat your information in accordance with this privacy policy and in accordance with GDPR.

Personal information we may collect

When you make use of our services, send us donations, take part in a sponsored event, contact us, or interact with us in any other way, YMCA DLG may receive personal information about you, such as your name, address, telephone number, email address, debit/credit card or direct debit details. If you are a service user (client) we may collect additional information about you to enable us to provide you with the help, advice and support you need.

How we collect your information

We collect information when you complete forms on our website, at our events, by telephone, when you write to us or in person at any of our centres.

How we use your information

We will use your information in a number of ways, such as processing a donation that you have made, sending you information about our work and how you can continue to support YMCA DLG, or responding to correspondence you have sent to us.

Our legal reasons for processing will vary depending on why we have collected your data but will be primarily be one of the following:

  • Legitimate interest e.g. fundraising activities by post
  • Legal obligation e.g. supplying information about Gift Aid to HMRC
  • Consent e.g. fundraising appeals via email
  • Contractual e.g. because you are user of one of our services

Donors/financial supporters

If you give us donations we may analyse the personal information we collect about you and use publicly available information to aid our understanding of our supporters, understand the level of potential donations, and to profile supporters into categories. We do this in order to customise the information and appeals we send to ensure we work in the most cost-effective way and only send information which is appropriate to you.

You have the right to let us know at any time if you want to change how you hear from us or advise us if you no longer wish to receive any further communications from us by contacting withdraw@ymcadlg.org.

Disclosure of your information

We will keep your personal information confidential and will not disclose it to any third party without your consent, unless we are obliged to do so by law.

We sometimes use third parties to process your information on our behalf (for example, to process a donation). However, we have agreements in place with them to ensure we keep your information secure and not to use it for their own business purposes.

The third parties we may share data with are HMRC (to administer gift aid), Justgiving (to process donations), Mailchimp (to send out bulk emails).

YMCA DLG does not sell its mailing lists of clients or donors and will not share your data without your express permission other than for the specific activities listed above.

Service users/clients

If you are a user of one of our services, we will use the information you give us to provide you with a service, or for other closely related purposes (for example, we might use your personal details to contact you to find out if you are happy with our support and help).

As a service user you will be given a privacy notice that gives more details about how we use and share your data when you first give your details to a member of staff. Our legal reason for collecting your data as a service user is to perform a contract with you.

Accessing and updating your personal information

You can ask us what information we hold about you by contacting us.

Write to YMCA DownsLink Group, Reed House, 47 Church Road, Hove BN3 5BE; call on 01273 222550 or email our Data Protection Officer dpo@ymcadlg.org with your request.

Please also help us to keep your information up to date by letting us know of any changes using the contact details above.

How long will we keep your data?

How long we keep your information collected depends on the context in which you provided it.

If you are a donor or supporter:

We will keep your data for as long as you’re regularly making donations; if we haven’t heard from you or received a donation for 2 years your data will be securely destroyed.

If you are service user:

Many of our services will not keep your information longer than 5 years after you have last used a YMCA DLG service.  Some of our services (for example our wellbeing services) will keep your information for longer.  Your worker should be able to let you know about how long we keep client data for.

Safeguarding records and reports on any serious incidents are kept for up to 35 years before being securely destroyed.   This is because some of our children and young people ask for them later in their lives.

Cookies

YMCA DLG uses cookies (small text files) to monitor browsing preferences in order to make a user’s experience more efficient and to provide us with the basic visitor statistics for analysis.

We use Google Analytics cookies to collect anonymous traffic data, such as page visit information, where the visitors to the site had come from and the browser and operating systems used. This information is stored by Google and subject to their privacy policy.

The site also makes use of session cookies. Those cookies are necessary for site functionality and contain no personally identifiable information. They are deleted when the browser is closed.

Please note, that you can delete any cookies that are already stored on your computer. Please refer to the instructions for your browser or file management software on how to do so.

For more information about cookies, including how to block or delete them, visit AboutCookies.org

Third party websites

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. This policy only applies to this site, so if you follow a link to a third party site, please make sure you read the privacy policy on that site.

Changes to this privacy policy

Any changes to this policy will be posted on this page, so please check back from time to time.

Complaints and queries

If you have any questions about this privacy policy or how YMCA Downslink group looks after your data please email dpo@ymcadlg.org.

If you wish to make a complaint please email complaints@ymcadlg.org

Contacting us

This website is owned and operated by YMCA Downslink Group, Reed House, 47 Church Road, Hove BN3 5BE. Contact us here.