Youth Advice Centres in Brighton and Crawley achieve Matrix standard

We’re proud to share that both of our Youth Advice Centres (YACs) in Brighton and Crawley have recently achieved the Matrix Standard – a nationally recognised benchmark for excellence in information, advice and guidance (IAG). This is a particularly exciting milestone for our Crawley YAC, as it’s their first time receiving this accreditation.

The Matrix Standard, overseen by the Department for Education, recognises organisations that deliver high-quality IAG services which empower individuals to reach their full potential.

Achieving this standard involved an in-depth assessment process, including an on-site visit and interviews with managers, staff, volunteers, partner organisations and the people who use our services.

The report stated:

• “YAC fully embraces the values of the organisation ensuring they do what is right for the young person, work with heart, and build real connection with those they are working with in a relaxed, informal environment that the young people appreciate and benefit from making the centres a real ‘space for young people’.”
• “100% of users last year said they found the staff approachable and young people during the assessment commented: “all staff are lovely, welcoming, friendly and sometimes we have a good laugh”; and partners commenting “it is a positive space, where young people don’t feel judged.”
• “The IAG given has also helped to change lives, with young people commenting: “finding YAC really gave me the hope I needed at that time when I had lots of stuff going on.”

The report also found that:

• There is strong evidence of a real culture of wellbeing and safety for both staff and young people
• Staff are very knowledgeable and skilled to support the young people well
• Strong and effective links have been made with partners externally and in Crawley relationships with the neighbouring accommodation have improved ensuring that young people have easy access routes to IAG close at hand.