Reception and Administration Volunteer
Crawley YAC, Horsham Road, Crawley, RH11 7AQ
Minimum 6-12 month period
Minimum 3 Hours per week

We are looking for volunteers who would like experience in a customer service/administrative setting in a busy, charity youth advice service offering information, advice and guidance to young people aged 13-25.

This role will involve working within the team to meet and greet clients in our Youth Advice Centre (YAC) in Crawley. You will manage initial queries, support the management of clients in the drop-in space, keep monitoring systems up to date and undertake admin tasks to support effective delivery of the service.

Volunteers will be offered a thorough induction, as well as training and support throughout their time at YAC. This is a new service and as such not all shifts are available, however when the service is operating full time the shifts are either 9am-12pm, 1pm-4pm or 4-7pm. We ask our volunteers to offer 1 shift a week (minimum of 3 hours) with a commitment of six months to a year.

If you are an applicant interested in this post and would like an informal discussion about the volunteering role, please contact Elinor Adie on 07884 549 349 or

YMCA DownsLink Group is an equal opportunities employer and welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.


YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to respond proactively to safeguarding concerns.

Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS)


Closing date for applications: Rolling

Interview date: Arranged as needed

Please note that we do not accept CVs.
To apply, please download an Application Pack and an Application Form from YMCA DownsLink Group,, or contact HR via or Human Resources, 47 Church Road, Hove, BN3 2BE

Download a Volunteer Role Description here

Download a Volunteer Application Form here